You are eligible for exchange or refund provided that claim is made within 72 hours of receiving the relevant goods.
Live the Nature DMCC will investigate the matter thoroughly, and will take the necessary remedial action (if any), for the best interest of its customers.
Return for Convenience: Within 72 hours of delivery, the customer has the right to exchange, refund the product upon her/his discretion, provided that:
The product packaging is in its original conditions, not opened, altered or affected by any mean and looks the same as it was delivered.
The is no sign of over-heating or improper storage conditions whether it is too hot, too cold, wet, changed smell or color of packaging.
In case of exchange/refund for convenience, customer will be charged for delivery charges, even if it was delivered for free under an offer or promotion in addition to return goods charges as applicable.
Return for Default: The customer has the right to exchange/refund defected product within 72 hours, or decline receipt of the the product if not in satisfactory condition or conditions which are different than those advertised.
Live the Nature DMCC will exchange/refund the defected product reported within 72 hours in good faith, and without any additional charges.
If the the defected product is reported after 72 hours and within one week, Live the Nature DMCC will investigate the matter, and do the necessary corrective action if necessary, but still reserve the right not to exchange/refund the product, or do the refund in the form of credit note to the customer.
The refund process may take 2-3 weeks depending on the case and mode of payment.
Cancellation: The customer has the right to cancel the order:
Free of charge if the cancellation is done within 24 hours from placing the order
The customer will be charged the delivery fee if order is cancelled after 24 hours, even if it was delivered for free under an offer or promotion in addition to return goods charges as applicable